Please allow up to one week, from the noted date of delivery, for the order to show up before reaching out. Oftentimes a package is prematurely marked as delivered or delivered to a neighbor, but finds its way to the right place within a few days. If there is no progress after a week, please use the link below to contact us for support.
Similarly, if an order appears to be stuck in transit, please allow one week for the shipping courier to sort it out. If there are no updates after a week, we are happy to investigate the situation further.