RETURNS & EXCHANGES

Returns

• How Do I Start A Return?
• What Items Are Returnable?
• Can I Return an Online Order to the Store?
• How Do I Start an International Return?
• Can I Use My Own Return Label?
• My Products Show as Not Returnable. Can You Help?

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Exchanges

• How Do I Make an Exchange?
• Can I Exchange for a Different Item?
• Can I Exchange an Item I Received as a Gift?
• Can my Exchange be Sent to a Different Address?
• Can I Exchange an Item Purchased From an Outside Retailer?
• Why Did I Get a Refund Instead of an Exchange?

Defective or Damaged Item Questions

• I Have A Defective Item. What Can I Do?
• Do You Offer Repair?
• What if I Have Problems with a Oiselle Product Purchased Elsewhere?