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RETURNS & EXCHANGES
RETURNS & EXCHANGES
Returns
Creating a Return or Exchange
How Do I Start A Return?
What Items Are Returnable?
Which Items Are "Final Sale"?
Can I Return an Online Order to the Store?
How Do I Start an International Return?
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Exchanges
How Do I Make an Exchange?
Can I Exchange for a Different Item?
Can I Exchange an Item I Received as a Gift?
Can my Exchange be Sent to a Different Address?
Can I Exchange an Item Purchased From an Outside Retailer?
Why Did I Get a Refund Instead of an Exchange?
Defective or Damaged Item Questions
I Have A Defective Item. What Can I Do?
Do You Offer Repair?
What if I Have Problems with a Oiselle Product Purchased Elsewhere?